Telling Them What They Don’t Want to Hear: Maintaining Your Ethics and Your Client Relationships

This CLE course explores the interplay of ethical and relationship issues when communicating difficult topics to clients. These topics include: situations where plans go awry; admitting mistakes; addressing clients' bad ideas; expressing disbelief in clients' statements; handling requests for inappropriate actions; dealing with potential mental incompetence in clients. Presented from the perspective of an in-house Chief Legal Officer focused on interactions with a single... More Info